Contact Us
Editorial, corrections, and site operations
Use this page to understand how to reach the team behind 119-marketing.com, what we can help with, and what belongs with operators or regulators instead. We read every message but prioritise safety-critical inaccuracies, licence mismatches, and broken outbound links that could mislead readers.
Primary inbox. Email info@119-marketing.com from an account you monitor, because our replies may include follow-up questions. Put the page URL in the subject line when possible—for example “Correction /faq/ — bonus expiry”. Attachments should be limited to screenshots or PDFs under ten megabytes; executable files will be discarded unopened.
What we can assist with. Editorial corrections to copy on this domain, clarification of how we describe a promotion’s mechanics at the time of publication, accessibility issues that prevent you from using the age gate or cookie banner, and responsible disclosure of suspected security flaws affecting only our static site stack.
What we cannot assist with. We do not reset casino passwords, reverse deposits, adjudicate bonus disputes, remove self-exclusions, or intervene in law-enforcement matters. Those requests must go to the operator’s UK-licensed support team, an Alternative Dispute Resolution provider, or the Gambling Commission’s public contact routes as appropriate.
Response times. We aim to acknowledge editorial emails within five business days and to ship straightforward factual fixes—such as a wrong wagering multiple quoted from an outdated screenshot—within a further five business days where verification is simple. Complex investigations involving archived landing pages may take longer; we will tell you if we need more time.
Verification. When reporting a licence number change or corporate rebrand, include a link to the Gambling Commission’s licence register or the operator’s official press room. Anonymous tips are accepted but may be slower to verify; provide enough detail that we can reproduce your steps.
Media and partnership enquiries. Mark the subject line “Media” or “Partnership”. Include your organisation, jurisdiction, and whether you represent an operator, network, or agency. We do not guarantee coverage; editorial independence remains the default.
Postal and telephone contact. This Site is operated as a lightweight static publication. We do not maintain a call centre or postal intake optimised for player complaints. Email remains the canonical channel so requests are tracked consistently.
Abuse reports. If you receive spam that falsely claims to originate from our domain, forward headers to the same inbox with the subject “Spoof / abuse”. We will review authentication records where applicable.
Regulatory readers. If you are a regulator requesting information about how we label advertising or affiliate disclosures, cite the specific URL and statutory provision you rely on so the right colleague can respond without unnecessary delay.
Thank you for helping keep 119-marketing.com accurate, lawful, and useful for adult readers in the United Kingdom.